iQuest have a dedicated team of resourceful technical support experts who provide Helpdesk Support, and are ready to take your calls from Monday to Friday 6.30AM – 6.30PM Australian eastern standard time, with an after hours call service for evenings, weekends and public holidays.
Just like having your very own IT helpdesk onsite, iQuest are just a phone call away when you have any difficulties or questions about your IT needs and arrangements. In other words, we are your own personal Helpdesk Support, specially here to support you and your business.
The iQuest team consists of highly experienced IT support engineers, armed with the latest help desk ticketing systems, remote support consulting tools and diagnostic software. They are able to provide first level through to third level desktop, server and application assistance for all your business IT needs.
The iQuest Operations Support centre also provides proactive 24 hours, 7 days a week monitoring of routers, firewalls, servers, desktops and any other equipment you might have on your business premises. With this kind of help, there is no need for in-house staff, you can simply call upon iQuest whenever the need arises.