INTRODUCTION

1)     This privacy policy (PP) is the written privacy policy of the domain name www.iQuest.com.au (iQuest) the associated website (the Site) and business operated as iQuest (the Business).

2)     iQuest provides a variety of IT and telecommunications services to a variety of people and businesses, utilising remote server technology, and cloud-based computing as may be required (the Services). iQuest is remunerated for the provision of the Services by the users.

3)     The PP must be read in conjunction with the terms and conditions of use of the Site, as amended and updated from time to time at the sole discretion of the operators of iQuest, and posted on the Site, or be the subject of Service Agreements between iQuest and any User (collectively, the T&Cs), and or any other terms and conditions entered into by the Business.

4)     iQuest is a registered business name, which, in addition to the Site, is owned and operated by the company iQuest Consulting Pty Ltd (ACN: 112 292 850) (the Operator). All the defined terms appearing in the T&Cs have the same meaning in this PP as they do in the T&Cs.

5)     In viewing, considering or utilising the services available or provided by iQuest and on the Site in any way, a person so viewing, considering or utilising the Site is taken to agree to be bound by the T&Cs, and, relevantly, the PP set out hereafter.

GENERAL PROVISIONS

6)     Where applicable, iQuest compiles with the requirements of Privacy Act 1988 Cth (the Act) and any and all other relevant laws, Commonwealth or State, in respect of the collection and use of personal or sensitive information.

7)     If you do not acknowledge, accept and agree to the terms of the iQuest PP, iQuest will not be able to provide the Services to you. This is because the information collected may be required in order for the Services to be provided to you.

8)     By continuing to view and or utilise the functions of the Site in any way, you are taken to consent to the terms of the PP and its operation.

COLLECTION OF INFORMATION

9)     Information which you provide to iQuest may be personal or sensitive information for the purposes of the Act. iQuest will take all reasonable steps to ensure that your personal or sensitive information is used only in the provision of the Services, and where it is used, it is used with your consent.

10)     The T&Cs as may be applicable to any particular customer seeking to utilise the services, set out the information that iQuest will provide to Users, and the information that will not be provided to Users.

11)     The information of yours which will be provided to Users will be either available on the Site, or alternatively provided by iQuest, in very limited and controlled circumstances, to another User in the furtherance of the provision of the Services. The detail of the information which is either posted or provided to other persons, and how it may be provided, is contained in the T&Cs.

12)     It is important to note that any information is posted on the Site is available to any person with access to the internet.

13)     In providing the Services, iQuest may collect information from you, including but not limited to:

a. Your name; 
b. Your telephone number;
c. Your email address;
d. Your postal address;
e. Other financial information;
f. Computer sign on data;
g. Statistics on page views;
h. Internet traffic to and from the Site;
i. Ad data,
j. Other information such as IP addresses and standard web log information.

14)     In collecting this data iQuest may make use of cookies, which may be disabled by a User.

USE OF INFORMATION

15)     In providing the Services to you, iQuest may use your personal information to, including but not limited to:

a. Provide you the Services;
b. Resolve disputes;
c. Collect any fees which are payable;
d. Encourage safe trading generally and enforce relevant iQuest policies, including the T&C’s
e. Customize, measure and analyse the Services in an effort to improve the provision of the Services to Users and or other advertisers;
f. Deliver targeted marketing, updates and promotional material and offers to Users in accordance with their preferences.

DISCLOSURE

16)     While in general, with the exception of the provision of the Services, and then in accordance with the T&Cs, iQuest will not disclose Users personal information, without the consent of the User involved, iQuest may disclose your personal information as a result of:

a. Any enforceable legal requirements which may arise;
b. To enforce the T&Cs and any other of iQuest policies;
c. To respond to claims that any advertisement or comment posted on the Site by any User or any other content violated another User’s, or any other persons, rights property or safety;
d. In which circumstances iQuest will take reasonable steps to inform the relevant User of the disclosure prior to it occurring.

17)     In providing the Services, iQuest may also disclose your personal or sensitive information to:

a. Corporate affiliates who assist to detect and prevent illegal activity by any person, and provide joint services;
b. Service providers who assist in the provision of the Services;
c.  Third-party websites and publishers so that advertisements which might be posted on the Site on behalf of Users can be published on a broader array of venue’s or information platforms;
d. Third party service providers (such as PayPal) in order to assist in the provision of the Services to Users.

ACCESS AND COMPLAINTS

21)     You are entitled to ask iQuest what personal information relating to you iQuest holds.

22)     You may do this by accessing your profile on the Site, and reviewing, amending or deleting any of the information you have provided.

23)     You may also ask iQuest about the content and detail of any other information which is stored by iQuest than your profile by contacting customer support.

24)     iQuest does not, in general, retain any personal or sensitive information after it is no longer needed, save for that which might be required to ensure compliance with iQuest policies and T&Cs. However, in the event any such information is retained, any request for the

deletion or destruction of any of a User’s personal or sensitive information which may be held by iQuest will be dealt with in accordance with the requirements of the Act and any other applicable law, as it may apply to the particular circumstances in question.

25)     In the event you are displeased with the use of your personal information in the provision of the Services, please contact customer support, in which case iQuest and or the Operators will ensure that your query is responded to as soon as reasonably possible.

26)     In the event you remain displeased, you may raise your concern with the Office of the Commonwealth Privacy Commissioner. 

INFORMATION SECURITY

27)     iQuest will take all reasonable steps, including but not limited to the use of encryption, passwords and physical security, to ensure the security of any of the personal information which is held, against unauthorised access.

28)     In the event of a breach of the security of iQuest, you will be contacted with the detail of the breach and how it may affect you as soon as reasonably practicable.

COOKIES 

29)     iQuest or its service providers may use ‘cookies’ to assist us in the refinement and development of the provision of the Services. iQuest uses cookies to:

a.     Assist in the provision of the Services;
b.     Help identify you and maintain your log in status.
c.     In the event you do not wish to utilise the ‘cookies’ used by iQuest, you may deactivate them, although doing so may result in the degradation of the provision of the Services.
d.     For more information about cookies, visit the Site, and specifically the information relating to Cookies, Web Beacons and Your Privacy.

30)     iQuest and or the Operators have the express right to vary the PP at any time, and the posting on the Site of any amended or updated PP is taken to be notice to all Users of the amended or updated PP which are enforceable and of effect from the time and date of posting on the Site.

HOSTING 

31)     As part of your use of the Services, you may provide iQuest with the personal or sensitive information of the third parties. For example, if you are operating a sales business, and utilising remote server Services, it is probable that by collecting personal or sensitive information from your customers, that you will be providing that information, at least in data form, to iQuest.

32)     By utilising the Services offered by iQuest, any and all users warrant:

a.     That they have taken necessary and reasonable steps to inform any third parties as to their rights under the Act, and that third party information may be stored on a remote server in the possession custody and control of iQuest;
b.     That they acknowledge and accept that iQuest may, from time to time, for the purposes of the provision of the Services, have access to said supplied third party personal or sensitive information.

33)     iQuest warrants that in hosting remote servers and providing the Services, that iQuest will:

a.     Regard all information of a personal and or sensitive nature in its possession custody and control as subject to the Act;
b.     Not utilise or access any such information save and except for the reasons and purposes set out in clause 16 and 17 hereof.