Blog

From time to time, I come across people complaining about their IT providers. Without fail, they use phrases such as “an unhelpful bunch of people”, “they don’t know what they are doing”, “they are wasting my time and costing me a fortune” amongst many others. Similarly, my peers in the IT service provider industry sometimesRead more

Relocating offices is like moving into a new home – there are parts to it which are both lovable and hateable. Things people love include the new office itself, the smell of newness in the environment and excitement in the atmosphere. When it comes to hate, there’s a lot of things but nothing is worseRead more

Many of the traditional managed service providers (MSPs) still use the service tier model to provide their offerings to their clients. These are usually classified as Bronze, Silver and Gold and each serviced is tiered based on how much a client decides to pay. Like most matters, the service tier started out with good intentions.Read more

I was recently invited to attend one of our clients technology planning days. My role was to provide support and guidance, ensuring the suggestions and decisions were achievable and in the best interest of the organisation. Midway through the session the CEO asked, “how can we innovate or use technology to improve our business”. ItRead more

Have you ever had an incredibly high and unexpected invoice for IT services? It’s a common complaint in the Managed Service industry and, from our perspective, it’s easy to see why. Let’s imagine an issue with a three year old laptop. The client can’t stand the thought of upgrading and simply wants to get anotherRead more