All of iQuest’s Business and Managed IT Support Melbourne solutions are built around a comprehensive managed IT services platform, which has been developed to provide our customers with a fully integrated suite of IT products and services. We serve our customers through a range of IT services, including managed networking, cloud hosting, infrastructure management, help desk support, onsite staffing technicians, and many more.
IT Support Melbourne
Our IT support engineers in Melbourne are among the best & brightest, serving over 60 businesses with IT solutions.
Business IT Support Melbourne
Central Help Desk
Our central help desk consists of a team of highly experienced IT support engineers, armed with the latest help desk ticketing, remote support consulting tools and diagnostic software. They are able to provide 1st level through 3rd level desktop, server and application support. The operations help desk centre also provides proactive 24 hours and 7 days a week monitoring of Routers, Firewalls, Servers, Desktops and other equipment. Our help desk is thereby able to act as your complete IT department or as an extension of your existing department. IT Support Melbourne.
Cloud Hosting Services
Our Cloud hosting platform gives our clients convenient access to email, file, application, web and backup solutions. These Cloud hosted products reduce the cost of purchasing in house hardware and even allow an “IT by the month per user” solution. This scalability of Cloud hosting services saves you money, all while providing valuable backup and application resources to you and your users. Office 365
Onsite Service Technicians
We employ a team of Field Service staff backed by our on-site Service Level Agreements to provide on-site support to over 60 customer locations across Australia and Asia. These field service representatives provide immediate response to support issues on hardware, software, networking and other assets your business needs to run smoothly.
Technical IT Projects
Our solutions architects and network or server engineers are highly experienced in delivering a range of infrastructure projects for your business, including networking, server and storage, virtualization, security, telephony and more. Use our expertise to plan your next hardware purchase and implementation efficiently.
Consulting Services
With our highly experienced senior staff in house, we can provide a range of consulting activities to you, including strategic IT planning, Application Software development and Business Analyst roles. By using our planning and consultant services, you get experts on your side without the expense of adding a new employee to your payroll full-time. By choosing iQuest, you are getting the most out of your money.
Data Networks
As a partner based ISP, iQuest can provide Internet links and WAN solutions from a range of carriers including Telstra, Optus, Vocus, AAPT, and TPG. The abundance of carrier options means you can select the ISP(s) that you prefer, or even choose multiple carriers for redundancy and backup in the case of service outage. We are able to help you select the Internet Service Provider to best meet your needs with regards to bandwidth, price and availability.
Hardware & Software Procurement
We are partners with some of the key providers of Hardware and Software worldwide. Because of these partnerships, we are able to provide a complete set of solutions to you including software licensing, hardware and infrastructure at the best possible prices. Our managed support can assist you in choosing the hardware and software best suited to the goals and growth of your company now and in the future.